Terms of Service

1. Who we are

DigitalVault is an online marketplace for downloadable digital products, operated by:

Operator (legal name): Abdulfattah Kabayare

Trading name: DigitalVault

Business type: Self-employed / sole trader

Business address: San Albert, Gzira, Malta

VAT number: 3287-2911

Contact email: digitalvault.businesse@gmail.com

Website: https://digital-vault.store

In these Terms, “we”, “us” and “DigitalVault” mean the operator identified above, and “you” means the person using the marketplace.

2. Scope and acceptance

These Terms apply whenever you access or use the website, create an account, or buy a digital product through the marketplace. If you do not accept them, please do not use the service.

Sellers are additionally bound by the Seller Terms. Where the Seller Terms and these Terms conflict on a selling matter, the Seller Terms prevail for that matter.

3. Eligibility and age

You must be at least 18 years old, or the age of legal capacity in your country of residence if that is higher, to create an account or make a purchase. The service is not directed at children.

You are responsible for making sure your use of the marketplace is lawful in your country.

4. Accounts and security

You must provide accurate registration details and keep them up to date. You are responsible for keeping your credentials confidential and for activity carried out under your account.

Tell us promptly at digitalvault.businesse@gmail.com if you believe your account has been accessed without your authorisation.

5. Our role as a marketplace

We operate the platform: we host listings, allow third-party sellers to publish digital products, moderate listings, facilitate checkout through third-party payment service providers, deliver purchased files, and maintain your order and library records.

Except where a listing clearly identifies us as the seller, we are not the seller of the digital products offered on the marketplace. The contract of sale for a product is concluded between you and the seller who lists it. We act as an intermediary and, where applicable, as commercial agent for the collection of payment.

Sellers are responsible for their products, including accuracy of descriptions, legality, licensing, and — where the seller is legally a trader — for the statutory consumer obligations that attach to that role.

6. Seller and trader information

Where a seller acts as a trader, applicable EU consumer and platform rules require certain seller information to be made available to you. Where a seller is not acting as a trader, consumer-protection rules that depend on trader status may not apply to that sale, and we will indicate this where we are required to do so.

Seller identification, trader-status collection and display on listings are being completed as part of our Digital Services Act workstream; some of this information may not yet be shown on every listing. If you need seller details for a specific order, contact us at digitalvault.businesse@gmail.com.

7. Listings, prices and taxes

Prices are shown in the currency stated on the listing and are set by the seller. We take prices from our database at checkout, so the amount you pay is always the amount recorded for the listing at that time, not a value supplied by your browser.

Whether VAT or another indirect tax applies, and who is liable to account for it, depends on the parties, their status and their location. The tax treatment of marketplace sales (including any deemed-supplier treatment) is subject to accountant confirmation and may be adjusted before or shortly after launch. Where tax is charged, it will be shown before you pay.

8. How a contract is formed

Placing items in your cart is not an order. Your order is made when you complete the checkout and payment step. A contract is concluded when the payment is confirmed and the product is made available in your library, at which point we send or make available an order confirmation.

We may decline or cancel an order — for example where a listing was removed, where the price was clearly wrong, where payment fails, or where we suspect fraud.

9. Payments

Payments are facilitated through third-party payment service providers, currently Stripe. DigitalVault does not receive or store complete payment-card details.

Your payment is subject to the payment provider's own terms and checks, which may include fraud screening, verification and, in some cases, refusal of a transaction.

10. Delivery, library access and licences

Digital products are delivered electronically. After a successful payment, the product appears in your library and can be downloaded through time-limited secure links generated for your account.

Unless a listing states otherwise, a purchase gives you a single, personal, non-exclusive, non-transferable licence to use the product for the purposes described in the listing. You may not resell, redistribute, sublicense or publish the files, or remove ownership or licensing notices, unless the seller's licence expressly allows it.

We aim to keep purchased items available in your library, but availability can be affected by takedown requests, seller removals or technical constraints. We recommend downloading your files after purchase.

11. Your right of withdrawal and other consumer rights

If you are a consumer, EU consumer law gives you rights that these Terms do not remove. In particular, for digital content supplied immediately, your statutory right of withdrawal may be lost only where you have given prior express consent to supply beginning during the withdrawal period and acknowledged that you would lose that right — and where the other legal conditions are met.

Separately from withdrawal, you keep your statutory remedies if digital content is not supplied, is defective, is corrupt or otherwise does not conform to the contract.

The Refund & Digital Content Policy explains these rights in detail and forms part of these Terms.

12. Acceptable use

You must not upload malware, infringing or unlawful material, attempt to bypass access controls, download limits, payment flows or moderation, scrape the service at scale, or use the marketplace to defraud others. The Acceptable Use Policy sets out the full list and applies to buyers and sellers alike.

13. Intellectual property

The DigitalVault name, logo, interface, code and content are owned by the operator or its licensors. Sellers keep ownership of their products and grant us the limited licence described in the Seller Terms.

Nothing in these Terms transfers ownership of a digital product to you; you receive the licence described in the listing.

14. Reviews and user content

Reviews may only be posted by buyers who purchased the product through the marketplace. Reviews must be honest, must not contain unlawful or abusive content, and must not be incentivised.

You grant us a non-exclusive licence to display and moderate the content you submit for the purpose of operating the marketplace.

15. Moderation, suspension and termination

We may remove, restrict or unlist content, and suspend or terminate accounts, where there is a breach of these policies, a legal obligation, a valid notice, or a serious risk to users or the platform.

Where we are legally required to do so, we will give a statement of reasons for a restriction and information about how to contest it. You can contact us at digitalvault.businesse@gmail.com to ask us to review a decision.

You may close your account at any time. Closure does not affect orders already placed or records we must keep by law.

16. Fraud, chargebacks and abuse

We may withhold delivery, revoke access, cancel orders and suspend accounts where we identify fraud, payment abuse, or repeated unjustified chargebacks. Legitimate consumer rights are not affected by this section.

17. Availability and disclaimers

We work to keep the marketplace available and secure, but we do not promise uninterrupted or error-free operation. To the extent permitted by law, and without affecting your mandatory rights as a consumer, the service is provided as is.

18. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law — including mandatory consumer protections.

Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of data caused by your own failure to keep copies of purchased files, or for the acts or omissions of sellers in respect of the products they sell.

19. Complaints

Please contact us first at digitalvault.businesse@gmail.com with your order reference and a description of the issue. We aim to acknowledge complaints promptly.

Consumers in the EU may also be able to use the relevant national consumer dispute or ADR channels; details are available from your national consumer authority.

20. Governing law and jurisdiction

These Terms are governed by the laws of Malta, including the Electronic Commerce Act (Chapter 426) where applicable.

If you are a consumer resident in another EU/EEA country, this choice of law does not deprive you of the protection of mandatory consumer rules of your country of residence, and you may bring proceedings in the courts of your country of residence where the applicable rules allow it.

21. Changes, severability and entire agreement

We may update these Terms to reflect legal, technical or business changes. Material changes will be notified on the site or by email, and the updated version applies from its stated effective date. Changes do not apply retroactively to completed purchases.

If any provision is found unenforceable, the rest remains in force. These Terms, together with the other policies referenced in them, form the agreement between you and us about your use of the marketplace.

Last updated: 10 August 2026.